Author Archives: Cj Gomez

We’re all responsible for, and benefit from, the Star Industries image and reputation. Consider how your actions affect our collective …(read more) “Ride for the brand”

The appearance of our facility makes a strong statement about the pride we take in our performance. Make sure your …(read more) “Take pride in our appearance”

Missing just one detail can have an enormous impact on a job. Be a fanatic about accuracy and precision. The …(read more) “Pay attention to the details”

Work from the assumption that people are good, fair, and honest, and the intent behind their actions is positive. Set …(read more) “Assume positive intent”

Have a passion for what we do and be fully engaged. Make the most of each day by approaching every …(read more) “Work with a sense of urgency”

It’s all about the experience. Make every interaction stand out for its helpfulness. Create the “WOW” factor that creates loyalty …(read more) “Deliver legendary service”

Our relationships go deeper than simply being teammates at work. We genuinely care for and about each other. Whether it’s …(read more) “Treat each other like family”

While we appreciate effort, we reward and celebrate results. Follow-up on everything and take responsibility to ensure tasks get completed. …(read more) “Deliver results”

Be willing to share information that can help a teammate or a process. The more people know, the better we …(read more) “Be transparent”

Respond to questions and concerns quickly, whether it’s in person, on the phone, or by e-mail. This includes simply acknowledging …(read more) “Be a fanatic about response time”