Author Archives: Cj Gomez

Always do what’s best for the customer. Put their needs ahead of our own. There’s no greater way to build …(read more) “Put the customer first”

Learn and find ways to improve. Don’t be satisfied with the “same ole, same ole.” “Because we’ve always done it …(read more) “Be relentless about improvement”

Our business is built on trust and trust is built on relationships. Make smart decisions that enhance long-term relationships. Strong …(read more) “Invest in relationships”

Recognizing people doing things right is more effective than pointing out when they do things wrong. Regularly extend meaningful acknowledgment …(read more) “Show meaningful appreciation”

Take personal responsibility for making things happen. Respond to every situation by looking for how we can do it, rather …(read more) “Find a way”

Speak honestly and respectfully in a way that helps to make progress. Say what you mean, and don’t be afraid …(read more) “Speak straight”

Listening is more than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and …(read more) “Listen Generously”

Create clarity and avoid misunderstandings by discussing expectations upfront. Set expectations for others and ask when you’re not clear on …(read more) “Get clear on expectations”

Do what you say you’re going to do, when you say you’re going to do it. If you hit a …(read more) “Honor commitments”

What got us here is not the same as what will get us to the next level. Get outside your …(read more) “Embrace change”